Terms & Conditions

Coconut Stock Terms and Conditions

By choosing to work with Coconut Stock Corporation or buy our products, you agree to the terms and conditions below. These rules show our commitment to giving you the best custom-branded coconuts. Please read and understand these conditions that govern your interaction with Coconut Stock Corporation.

Product

At Coconut Stock Corporation, we specialize in providing fresh, young coconuts. The coconuts arrive unopened, ensuring prime quality and offering.

  • Each coconut offers refreshing coconut water and creamy white flesh. On average, one young coconut contains about 10-14 ounces (295-414 ml) of coconut water, with slight variations based on the coconut’s size and maturity.
  • It’s important to note that the size of the coconuts in each case may vary. Natural color and flavor differences are influenced by harvest time and storage conditions.
  • Upon opening, there’s a possibility of the coconut water developing a pink hue due to the enzyme polyphenol oxidase (PPO), a natural occurrence.
  • To maintain quality control, our team hand-stamps each coconut before every delivery. This meticulous process ensures the consistency and high standards of our products.

Storage Guidelines

  • Coconuts should be maintained at the temperature of 36°F (2°C) upon receipt. Avoid exposing them to direct sunlight or room temperature storage.
  • Consume products after opening. Logo Design and Customization

Logo Design and Customization

  • The required logo formats include EPS (Vector, SVG, AI, PS), and the recommended dimensions are 4″W x 3″H.
  • Our design team can incorporate a monogram or initials for the logo design fee. 
  • We use CNC machinery to create a metal logo. Each stamp is unique so after we create the logo we can not make any changes. 
  • Our team starts the logo process right after we send the invoice. If there is a change or cancellation request it should come before you receive the invoice.
  • The deadline for receiving the logo file is set at five days. Requests with a timeframe of fewer than three days will be considered rush orders, potentially incurring an additional fee based on availability.

Delivery

  • New orders can be scheduled for delivery seven days after we receive essential information, including company details, billing information, accounting details, a signed agreement, a logo file, and the resale certificate.
  • To order custom-branded coconuts, you can contact our team via email at [email protected], through text, or by phone at 786-751-7799.
  • Our delivery services are available from Monday to Saturday, excluding Sundays. For next-day deliveries, orders should be submitted by 1 pm the day before.
  • We serve locations from South Point Key West to North West Palm Beach, including the West Coast Naples. Additionally, our our Orlando franchise location extends its services to the Orlando, FL area.
  • If the product is delivered as planned, our team will not be held responsible for any delays thereafter.
  • Upon delivery of your order for an event, your team is responsible for inspecting the product and promptly notifying us of any issues with the order.

Return, Damaged Product, Cancellation

Resale 
  • We guarantee swift replacement in the unlikely event of product damage during delivery. However, it’s important to note that coconuts, being perishable items, may exhibit spots or discoloration on the outer shell.
  • To enhance the handling of products, please instruct your team to consume older items before newer ones.
  •  In case of a replacement request, kindly return the damaged product to us for examination by our warehouse team. Without the actual damaged product, we cannot process the replacement request.
  • In the event that you choose to terminate our services, Coconut Stock requests that you provide us with one week’s advance notice. This allows us the necessary time to ensure the provision of any stocked products you may require before discontinuation.
Events 
  • If there is an error in the product or an issue in the delivery process, we take full responsibility and provide a complete refund.
  • If the product has been delivered but remains unused due to internal reasons, you must return the product to us to receive the refund. We will void the product and employee charges, but the customer is responsible for covering the logo fee.
  • In the case of a same-day cancellation upon contract signing, we will issue a full refund.

Packaging

  • Your coconuts arrive in robust cases, individually wrapped for freshness and protection.

Payment Options

  • Accepted methods: Major credit cards (%3.5 CC fee), Zelle, Wire & ACH, and checks.

Image Sharing and Usage

  • Customer images may be shared on our social media and website for promotional purposes.
  • Opt-out is available if you prefer not to have your images shared. Please communicate with our team at [email protected].

For any further questions or additional information, please don’t hesitate to contact our dedicated sales team. We are excited to serve you and provide you with the ultimate choice in custom-branded coconuts!

Thank you for choosing Coconut Stock.

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