COCONUT STOCK CORPORATION

TERMS & CONDITIONS

By purchasing products or services from Coconut Stock Corporation (“Coconut Stock,” “we,” “us,” or “our”), approving a proposal or invoice, providing written approval by email, submitting payment, placing an order, or otherwise authorizing Coconut Stock to proceed, the customer (“Customer”) acknowledges and agrees to these Terms & Conditions.

These Terms & Conditions apply together with the specific pricing, quantities, products, services, dates, delivery/shipping arrangements, and other requirements stated in the Customer’s proposal, invoice, or written agreement.

PRODUCT

Coconut Stock specializes in fresh, young coconuts.

Because coconuts are fresh, natural, and perishable agricultural products, natural variations should be expected.

• Each young coconut typically contains approximately 10–14 ounces (295–414 ml) of coconut water; however, the amount may vary depending on the coconut’s size and maturity.
• Coconut size and shape may vary within the same case and between different orders.
• Natural differences in exterior color, markings, flavor, water content, and appearance may occur due to harvest time, maturity, and storage conditions.
• Coconuts may have natural spots or discoloration on the exterior shell. These characteristics do not necessarily indicate that the product is spoiled or defective.
• After opening, coconut water may naturally develop a pink hue due to oxidation and naturally occurring enzymes, including polyphenol oxidase (PPO).
• Coconut Stock does not guarantee that all coconuts will have identical dimensions, appearance, color, water volume, or flavor.

STORAGE & PRODUCT HANDLING

Coconuts are perishable and must be properly refrigerated and handled after receipt.

• Coconuts must be refrigerated at approximately 36°F (2°C) immediately upon receipt.
• Coconuts should not be exposed to direct sunlight or stored at room temperature for extended periods.
• When properly refrigerated, the expected shelf life is approximately two weeks.
• Once opened, coconuts should be consumed promptly.
• Customers are responsible for ensuring adequate refrigeration space is available before receiving an order.
• For inventory management, older products should be used before newer products.

Once the product has been delivered or received, the Customer is responsible for maintaining proper refrigeration and storage conditions.

Coconut Stock is not responsible for deterioration, drying, spoilage, discoloration, or other product-quality issues resulting from improper refrigeration, storage, or handling after receipt.

PROTECTIVE PLASTIC WRAPPING

Coconuts may be individually wrapped in protective plastic to help preserve freshness and protect the product during transportation and storage.

The protective plastic wrapping should remain on the coconuts until they are ready to be prepared, opened, or served.

Removing the protective wrapping prematurely may cause the coconut shell to dry more quickly and may affect its freshness or appearance.

Once the product has been received, the Customer is responsible for following these handling instructions.

LOGO DESIGN & CUSTOM BRANDING

Coconut Stock uses a custom heat-branding process for branded coconuts.

• Required/preferred logo formats include EPS, SVG, AI, PS, or other production-quality vector artwork approved by our design team.
• Recommended artwork dimensions are approximately 4″W × 3″H, although final branding size may vary depending on the artwork and available coconut surface.
• Our design team may create a monogram, initials, or other simple design for an applicable design fee.
• Coconut Stock uses CNC machinery to create a custom metal stamp based on the approved artwork.
• The metal stamp is used to heat-brand the coconuts.
• Because each stamp is manufactured specifically for the approved design, modifications after production begins may require a new stamp and additional charges.
• The Customer is responsible for reviewing and approving artwork, including spelling, logo details, layout, and design elements.
• Please allow a minimum of five (5) business days for logo preparation and order processing.
• Rush requests are subject to availability and may incur additional fees.
• Once custom design work or metal-stamp production has begun, applicable logo/design fees are non-refundable.

LOCAL DELIVERY

Coconut Stock offers local delivery within designated service areas. Local delivery is separate from our nationwide UPS shipment service.

• New orders can be scheduled for delivery seven days after we receive essential information, including company details, billing information, accounting details, a signed agreement, a logo file, and the resale certificate.
• To order custom-branded coconuts, you can contact our team via email at sales@coconutstock.com, through text, or by phone at 786-751-7799.
• Our delivery services are available from Monday to Saturday, by confirmation Sundays. For next-day deliveries, orders should be submitted by 2 pm the day before.
• If the product is delivered as planned, our team will not be held responsible for any delays thereafter.
• Upon delivery of your order for an event, your team is responsible for inspecting the product and promptly notifying us of any issues with the order.
• Coconut Stock may require a minimum order quantity depending on the delivery location.
• Delivery fees may vary according to location, distance, order size, schedule, and logistical requirements.
• Delivery outside regularly serviced areas is subject to availability and must be confirmed by Coconut Stock.
• Coconut Stock reserves the right to offer Customer pickup when delivery is unavailable.

The Customer is responsible for providing an accurate delivery address, receiving hours, contact information, access/loading instructions, and any venue-specific requirements.

Upon delivery, the Customer or authorized representative is responsible for inspecting the order and promptly notifying Coconut Stock of any issue.

Once an order has been successfully delivered and accepted, the Customer is responsible for proper refrigeration, storage, and handling.

NATIONWIDE SHIPMENT – UPS

Coconut Stock offers nationwide shipment of qualifying coconut orders via UPS, including UPS 2nd Day Air when applicable.

Nationwide shipment is separate from Coconut Stock’s local delivery service. UPS is an independent third-party carrier and is not owned, operated, or controlled by Coconut Stock.

Shipping Schedule & Processing

• Nationwide shipments generally leave our facility on Mondays or Tuesdays only.
• Customers should allow a minimum of five (5) business days for logo preparation and order processing.
• Shipping schedules are subject to product availability, branding completion, holidays, UPS operating schedules, and other operational circumstances.
• Because coconuts are perishable, Coconut Stock schedules shipments with the intention of having the product arrive at least one day before the Customer’s event whenever reasonably possible.
• The Customer is responsible for providing a complete and accurate shipping address, recipient name, telephone number, receiving hours, and delivery instructions.
• The Customer is responsible for ensuring that the destination is able and prepared to receive and immediately refrigerate the shipment.

Refrigeration & Handling

Coconuts must be refrigerated at approximately 36°F (2°C) immediately upon arrival.

Customers must ensure adequate refrigeration space is available at the destination before placing the order.

When properly refrigerated, the expected shelf life is approximately two weeks.

Protective plastic wrapping should remain on the coconuts until they are ready to be prepared, opened, or served.

Coconut Stock is not responsible for deterioration, drying, spoilage, or other quality issues resulting from improper refrigeration, storage, handling, or premature removal of the protective wrapping after receipt.

Third-Party Carrier & Shipping Risk

Once Coconut Stock has properly prepared the order and transferred the shipment to UPS, transportation and delivery are under the control of the third-party carrier.

To the fullest extent permitted by applicable law, Coconut Stock is not responsible for circumstances outside its control after UPS accepts the shipment, including but not limited to:

• Carrier delays;
• Weather-related delays;
• Routing or sorting errors;
• Missed delivery attempts;
• Transportation interruptions;
• Lost or misplaced packages;
• Carrier operational disruptions;
• Carrier-caused delivery errors;
• Return-to-sender events; or
• Other UPS-related transportation or delivery issues.

If an issue is demonstrably caused by UPS and is not attributable to the Customer, recipient, venue, or inaccurate information supplied by the Customer, Coconut Stock will make reasonable efforts to assist the Customer in communicating with UPS and pursuing an available carrier claim or resolution.

Coconut Stock cannot guarantee UPS’s investigation, decision, reimbursement, claim approval, delivery timing, replacement, or other resolution.

Refused, Denied or Failed Deliveries

The Customer is responsible for ensuring that the recipient and delivery location are aware of the shipment and prepared to accept it.

This includes hotels, event venues, warehouses, loading docks, receiving departments, security personnel, front desks, employees, event planners, caterers, and any other party accepting the shipment on the Customer’s behalf.

If the Customer, recipient, venue, employee, agent, or Customer-authorized party refuses, denies, rejects, or fails to accept a valid UPS delivery without a documented carrier-related reason, the Customer remains financially responsible for the order.

Any additional costs resulting from the refusal or failed delivery—including return-to-sender charges, redelivery charges, additional transportation charges, reshipping fees, replacement shipping fees, or other carrier charges—will be billed to the Customer.

If the delivery failure is demonstrably caused by UPS and was not caused or contributed to by the Customer or recipient, Coconut Stock will make reasonable efforts to assist with resolving the issue with UPS.

Opening Service for UPS Shipments

Coconut Stock’s onsite coconut-opening service is not included or available as part of standard nationwide UPS shipments.

When applicable, Coconut Stock may include or offer an opening/punch tool so the Customer can prepare the coconuts at the destination.

The Customer is responsible for safely opening and preparing shipped coconuts and following any instructions provided with the opening tool.

DELIVERY & SHIPMENT INSPECTION

Whether an order is delivered locally or shipped nationwide, the Customer or authorized recipient is responsible for inspecting the order upon receipt.

The Customer should:

• Confirm the correct number of cases/packages received;
• Inspect the shipment for visible damage;
• Refrigerate the coconuts immediately;
• Keep protective wrapping intact until preparation or service; and
• Promptly notify Coconut Stock of any material issue.

If there is a product or shipping issue, the Customer should retain the affected product and applicable packaging until Coconut Stock has had an opportunity to review the claim.

DAMAGED OR DEFECTIVE PRODUCTS & REPLACEMENT CLAIMS

If Coconut Stock makes an error in preparing an order or if a product is materially defective when received, the Customer must promptly notify Coconut Stock.

Because coconuts are natural and perishable, normal variations in shape, size, exterior markings, spots, discoloration, water content, or appearance do not automatically qualify as product defects.

For a replacement, refund, or credit request, Coconut Stock may require:

• Photographs or videos of the affected coconut(s);
• Photographs of the packaging;
• Order and delivery information;
• Information regarding refrigeration and storage; and/or
• Return of the affected product for inspection.

When Coconut Stock requests that damaged or defective products be returned, the Customer must retain and return the product for inspection by our warehouse team.

If the affected product is discarded before Coconut Stock has an opportunity to inspect it, Coconut Stock may be unable to approve the replacement, refund, or credit.

EVENTS

Coconut Stock may provide custom-branded coconuts, coconut carts, professional coconut-opening services, onsite personnel, and other event-related services specified in the Customer’s proposal.

The Customer’s approved proposal or invoice determines the specific products, quantities, equipment, staffing, service hours, delivery, setup, pickup, and other event requirements.

Coconut-opening personnel are responsible for the services specifically stated in the proposal. Opening service does not include serving guests unless serving service is separately included in the proposal.

If Coconut Stock makes a material error with the product or fails to provide a contracted service due to circumstances within Coconut Stock’s control, Coconut Stock will review the circumstances and work with the Customer toward an appropriate resolution.

If products or contracted services are properly delivered or made available but remain unused due to Customer decisions, venue decisions, schedule changes, reduced attendance, event changes, or other circumstances outside Coconut Stock’s control, the Customer is not automatically entitled to a refund.

CANCELLATIONS & REFUNDS

Because Coconut Stock products may be ordered, prepared, and custom branded specifically for each Customer, cancellation eligibility depends on the stage of the order.

• Cancellations received before custom production or product preparation begins may be eligible for a refund, subject to costs already incurred.
• Once custom logo design, metal-stamp production, branding, product preparation, or other custom work has begun, applicable charges may become non-refundable.
• Logo/template fees are non-refundable once production has begun.
• Products that have already been properly prepared or delivered are not automatically eligible for a refund because the Customer chooses not to use them.
• Returns of perishable products must be authorized by Coconut Stock.
• Coconut Stock may require returned products to be inspected before approving a refund, replacement, or credit.

Where an issue is caused directly by Coconut Stock, we will review the circumstances and determine an appropriate resolution.

STANDING ORDERS

Standing orders may be canceled with a minimum of 48 hours (two business days) written notice before the scheduled delivery date.

Because coconuts may be ordered, prepared, and custom branded specifically for each standing order, cancellations received after this deadline may not be accepted and the order may be considered final.

Coconut Stock reserves the right to decline returns, credits, or refunds for standing orders canceled without the required notice.

WHOLESALE & RESALE

• Full payment may be required before custom-branded wholesale or resale orders are processed.
• Larger wholesale orders should generally be placed at least 10–15 days in advance.
• Product and delivery availability may vary according to order quantity and destination.
• Coconuts are natural, perishable products and will not all have identical shapes, sizes, colors, or appearances.
• Wholesale and resale Customers are responsible for maintaining proper refrigeration and product rotation after receipt.
• Older inventory should be used before newer inventory.
• Replacement requests remain subject to Coconut Stock’s inspection and claim requirements.

Additional pricing, territory, resale, minimum-order, or account-specific requirements may be established through separate reseller or wholesale agreements.

PACKAGING

Coconuts are packed in cases designed to protect the product during normal transportation and handling.

Coconuts may be individually wrapped in protective plastic for freshness and protection.

The protective wrapping should remain on the coconut until preparation, opening, or service.

The Customer is responsible for properly storing the cases and coconuts after receipt and appropriately disposing of packaging materials.

PAYMENT OPTIONS

Coconut Stock may accept:

• Major credit cards;
• Zelle;
• ACH;
• Wire transfer; and
• Checks, when approved.

Credit-card transactions may be subject to a 3.5% processing fee.

Custom logo production, branding, product preparation, shipping, delivery, or event services may require full or partial payment before production or scheduling begins.

Additional charges resulting from Customer actions—including carrier redelivery, refused deliveries, return-to-sender, reshipping, or similar charges—may be invoiced separately and remain the Customer’s responsibility.

CUSTOMER RESPONSIBILITY

The Customer is responsible for providing accurate and complete information necessary to fulfill the order, including:

• Billing information;
• Delivery or shipping address;
• Recipient information;
• Contact telephone numbers;
• Receiving hours;
• Event date and location;
• Logo/artwork;
• Quantities;
• Delivery/access instructions; and
• Other information reasonably requested by Coconut Stock.

The Customer is responsible for communicating Coconut Stock’s receiving, refrigeration, storage, and handling requirements to any third party receiving or handling products on the Customer’s behalf.

This includes venues, hotels, event planners, caterers, warehouses, employees, security personnel, loading docks, front desks, and receiving departments.

Failure by the Customer or its representatives to follow these requirements does not transfer responsibility for resulting product loss, spoilage, deterioration, failed delivery, or additional costs to Coconut Stock.

IMAGE SHARING & PROMOTIONAL USE

Coconut Stock may photograph and share images of its products, branded coconuts, coconut carts, event installations, displays, and other Coconut Stock products or services for promotional purposes, including Coconut Stock’s website and social-media channels.

Customers who prefer that images associated with their event or order not be used may opt out by notifying Coconut Stock at:

events@coconutstock.com

CIRCUMSTANCES OUTSIDE COCONUT STOCK’S CONTROL

Coconut Stock will make reasonable efforts to fulfill confirmed orders and services as scheduled.

However, Coconut Stock is not responsible for delays, failures, or losses resulting from circumstances reasonably outside its control, including but not limited to:

• Severe weather, hurricanes, storms, or natural disasters;
• Transportation or carrier interruptions;
• Road closures;
• Government actions or restrictions;
• Labor disruptions;
• Import or supply-chain interruptions;
• Product shortages outside Coconut Stock’s reasonable control;
• Power or infrastructure interruptions; or
• Other events or circumstances that Coconut Stock could not reasonably prevent.

When such circumstances occur, Coconut Stock will make reasonable efforts to communicate with the Customer and determine available alternatives.

ACCEPTANCE OF TERMS & CONDITIONS

By signing or accepting a proposal or contract, providing written approval by email, submitting payment, placing an order, or otherwise authorizing Coconut Stock Corporation to proceed, the Customer acknowledges that they have reviewed, understood, and agreed to these Terms & Conditions.

These Terms & Conditions are incorporated by reference into applicable Coconut Stock proposals, estimates, invoices, contracts, and order agreements when referenced or linked therein.

The specific pricing, quantities, products, services, event dates, delivery/shipping arrangements, and other order-specific requirements contained in the applicable proposal, estimate, invoice, or written agreement will apply together with these Terms & Conditions.

The Terms & Conditions applicable to an order will be the version in effect and made available to the Customer at the time the applicable proposal/order is accepted.

Coconut Stock may update these Terms & Conditions for future transactions.

For questions regarding an order or these Terms & Conditions, please contact Coconut Stock Corporation.

Coconut Stock Corporation
320 NE 75th St #105
Miami, FL 33138
events@coconutstock.com
786-953-7618

Last Updated: August 2026